Axis Bank Primus Credit Card Free Nights Program Terms & Conditions

General Conditions

  • Program is valid for hotel bookings made from 1st January 2023 onwards, with the stay to be completed within 6 months from the booking date. For example, stay booked on 1st January 2023 must have check out date no later than 30th June 2023.
  • Offer applies to primary Axis Bank Primus Credit Card main cardholders ("Cardholders") only.
  • When applicable, Premium benefits (viz. Room upgrade, Free Wi-Fi, Complimentary breakfast for two, $25 USD food or beverage credit, VIP Guest status, etc.) are available for the supplementary cardholders however, complimentary night benefit is only for Primary cardholder
  • A maximum of two complimentary nights are allowed per Cardholder per outward bound trip from the country where the Axis Bank Primus Credit Card is issued, regardless of the number of cities visited or hotels stayed at in that same outward bound trip.
    • Accordingly, for the avoidance of doubt, no further complimentary nights will be granted for different cities visited, or for different hotels stayed at, in the same outward-bound trip even if there is a time lapse between the visits or stays.
  • To qualify for the complimentary night stay:
    • A minimum of 2 consecutive nights stay is required to enjoy the complimentary 2nd night.
    • The Axis Bank Primus Credit Card used to book the reservation must be presented at check-in, and for full payment upon check out.
    • The cardholder who booked the stays must be one of the staying guests;
    • Complimentary night is non-transferable and not valid for stays at another hotel.
    • Complimentary night must be utilized during the same stay as the purchased nights;
    • Purchased and complimentary nights must be of the same room types.
    • Only one booking for same cardholder on the same day is allowed.
    • For the avoidance of doubt, the complimentary night cannot be combined with another "stay a minimum night and get free night" type of offer run by the hotels directly.
  • There are no cash credits for any unused free nights if the guest checks out early.
  • Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night surcharges that may be imposed or applicable state/local taxes.
  • Complimentary night has no refund value.
  • All room rates will be based on Best Available Rates and cannot be combined with any other offers or packages.
  • All rates and availability for hotels are provided by the bank's designated travel platform.
  • The cost of the complimentary one-night stay will be computed as the average nightly rate for the entire stay.
  • Complimentary night is only applicable to room rates and does not include taxes, surcharges or any other fees.

Reservations

  • Booking, amendments and cancellations must be done through a Axis Bank Primus Credit Card Lifestyle Relationship Manager, or where available, the Axis Bank Primus Credit Card Concierge.
  • To be eligible for the complimentary 2nd night benefit, booking must be completed at least 3 days (72 hours) prior to the check-in date by 3pm local hotel time. For example, to check-in on May 8th, the booking must be completed on or before May 5th by 3pm local hotel time. Bookings made less than 3 days (72 hours) prior to the check-in date by 3pm local hotel time are not eligible for the benefit.
  • Walk-in guest(s) without prior reservations will not be granted the complimentary night's stay benefit.
  • Reservations are subject to room availability on the designated travel platform used by the bank at the time that the reservation is confirmed and not at the time of quotation. Blackout dates may apply. Cardholder's preferred dates cannot be guaranteed.
  • If more than two bookings are made per outward-bound trip, the first two bookings based on check-in date will be eligible for the free night benefit, unless otherwise specified.

Room Upgrade Terms under VLHC:

  • a. Room upgrades are based on a one-category room upgrade and are subject to availability at time of check-in.
  • b. Room categories are determined by the hotel and are subject to change.
  • c. Upgrades cannot be guaranteed prior to arrival.
  • d. Certain room categories may not be eligible for upgrade.
  • e. Upgrades have no monetary value.
  • f. The Hotel reserves the right to charge additional fees for room upgrades higher than one category above reserved room type.

Cancellation and Charges

  • Cancellations and amendments must be made through a Axis Bank Primus Credit Card Lifestyle Relationship Manager, or where available, the Axis Bank Primus Credit Card Concierge.
  • Any change or modification will be considered a new booking and subject to current rates and availability.
  • Cancellation and amendment fees may apply subject to the cancellation and amendment policies of the respective Participating Hotels.
  • Cancellation and No Show fees will be charged to the Axis Bank Primus Credit Card account.
  • Cancellation and amendments must be made at least 7 days (168 hours) before date of arrival by 3pm local hotel time by calling a Axis Bank Primus Credit Card Lifestyle Relationship Manager, or where available, the Axis Bank Primus Credit Card Concierge. Where the Participating Hotels has a different cancellation or amendment policy requiring more than 7 days (168 hours) notification, the request is subject to the policy of the Participating Hotel.
  • Where Kiwi and the participating Hotels have a different cancellation or amendment policy, the longer notification requirement takes precedence.
  • For example, reservation is made for 10th July and hotel’s cancellation’s policy is 72hrs. In this case, Kiwi’s 7days cancellation policy takes precedence and cancellation must be made before 3rd July by 3 PM local hotel time. For any cancellation made within/less than 7days, any cancellation charges will be borne by Axis Bank.
  • In the event of a No Show situation, Kiwi will inform the Axis Bank Primus Credit Card Lifestyle Relationship Manager, or where available, the Axis Bank Primus Credit Card Concierge, within 24h of the hotel informing Kiwi of the No Show.
  • A maximum of 2 eligible reservations are allowed at the same property under the same name with overlapping dates
    • Different hotels, overlapping dates – Any attempt to make a reservation at a different property with overlapping dates will be blocked by the system
  • After reservation dates are confirmed, LRM/CONCIERGE is responsible to cancel the ineligible existing reservation. Existing ineligible reservation will not be automatically cancelled. In the event, the ineligible overlapping reservations are not cancelled and cardholder does not show up, the card used to secure the reservation will be charged and Axis Bank will bear the cost of the 1 Free Night.
  • Once reservations are confirmed, all associated cost (amendment fee, cancellation fee, taxes and surcharges and room price difference) will be borne by Cardholder.

Miscellaneous

  • Complimentary one night stay is based on accommodation for maximum occupancy per room type and is exclusive of all applicable tax and service charges for such accommodation. Applicable taxes, service charges, meals and all other incidentals will be charged to Cardholder directly by the respective Participating Hotel.
  • Complimentary night is not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts, internet room rates or privileges.
  • The bank and Participating Hotels reserve the right to amend and exercise the final interpretation of the terms and conditions of this offer.